Refunds

One rule: you don’t pay for work that could not be done.

Restoration — $149

If we cannot restore anything, you are refunded in full. That is the case when no usable archived copy exists for the pages you lost. We tell you before starting whenever we can see it coming, and we refund without argument when we only discover it along the way.

If we restore part of what was lost, we tell you exactly what was rebuilt and what could not be, before you decide. Once the work is delivered and the pages are back, the service has been performed and is not refundable.

Early access subscription

Cancel at any time — from the link in your Stripe receipt, or by writing to hello@lostpages.app. Cancelling stops the next payment and you keep access until the end of the period you already paid for.

We do not refund part of a month already started. There is no commitment and no cancellation fee.

How to ask

Write to hello@lostpages.app with your store address. We answer within two working days. Refunds go back to the card used for payment, through Stripe.

Who runs this site

LostPages — operated by Akli, sole proprietor, France
Contact: hello@lostpages.app

Last updated: 10 October 2026